Please inspect your selected purchases carefully upon receiving your delivery. We personally inspect each and every jewelry piece prior to shipment to you our valued customer. We back everything we sell with a full money back refund on all of our products.For Returns please follow these steps.
Product Returns
1. We offer you a 30 money back guarantee on every design we carry. Please contact us prior to returning your product as each return must have a "Return Authorization Number" (RAN) clearly printed on the outside of the package. info@silverjewelrygemstones.com
2. Please return item to us exactly as you received them. Please use a delivery service that offers package tracking and forward the shipping information via email to us
a) Tracking number b) Delivery service used (eg. US Postal Service) c) Shipment date d)Expected delivery.
Please email or fax this information to us.
3. Returns will not be honored if they are NOT returned in full as originally shipped. We reserve the right to inspect and accept product returns.
4. Upon acceptance of returned items we offer you the following choices:
For Poor Product Quality:
A Full product replacement including product delivery direct to your door - with our apology for any inconvenience we may have caused you. Or a full refund of your product purchase price.
For all Other Returns: A Full Refund excluding product delivery cost.
All Refunds will be payable by Rose Enterprizes One (REO) by company cheque to you personally and sent via regular postal ground service, mailed within 7 business days upon receipt and acceptance of product returns. With our apology and our sincere regards to you our valued customer.
Please feel free to contact us with any questions, comments or concerns you may have. We would be happy to answer any or all of your questions at your convenience.
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